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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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What should I do if I have not received my download? Article rated 3.0/5.0
After a purchase, you should automatically be redirected to your download page. You should also receive an e-mail sent directly to you with the link. First, check that your purchase has gone thr...
What do I do with a zip file? Article rated 3.0/5.0
Most of the files available to download are in zip archive format. Download this file and save it to a known location on your computer (such as your Desktop). In most versions of Windows, you ca...
"This product may only be downloaded from the download page provided." message Article rated 2.9/5.0
This message occasionally appears when you've purchased something and go to your download page. It seems to be a problem with 'cookies' which are created during the order process by the software used,...
I Can't Access The Product On The Download Page Article rated 3.0/5.0
This problem occurs very infrequently, but is frustrating. I've occasionally had an error message reported with the latest version of Internet Explorer where the download link doesn't show at all...
 


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